01 Payments

Payment is to be made in full within 30 days of the invoice date. You will only be registered onto the course once full payment is received, so please do not wait until the last minute as you risk going on a waiting list for the next course. The only exceptions are by prior agreement with the Training Director, in exceptional circumstances.
 
Any discrepancies must be reported to the Academy for Online Counselling and Psychotherapy within 10 working days otherwise the invoice will be deemed as having been accepted as true and correct.
 
For overseas payments please ensure that you pay the bank charges as the amount invoiced is the FULL AMOUNT that must be received by The Academy – any outstanding bank charges will be invoiced to you. For the best foreign exchange rates we recommend payment via Moneycorp (details supplied on request).
 
It may be possible to make 4 – 6 staged payments for our longer courses but not our CPD courses. There will be no discounts for staged payments. Please contact the Admissions Officer admissions@acadtherapy.online if you feel you need this facility.

02 Our Company

The ACADEMY FOR ONLINE COUNSELLING & PSYCHOTHERAPY is a trading name of Philippa Weitz Training Ltd; 
Registered in England; Company No. 3477157; Registered Office: 85 Church Road, Hove BN3 2BB. 
 Any ACADEMY FOR ONLINE COUNSELLING & PSYCHOTHERAPY contract, and the work to which it relates, are subject to the jurisdiction of the laws of England & Wales. 
Data Protection Registration Number: ZA041446. 
The member of staff overseeing GDPR is Anne Frost admissions@acadtherapy.online 

03 GDPR & Privacy

We retain all our records within a password protected cloud storage environment which is compliant for GDPR purposes. This information is only accessible to our administration and tutor team, on a need-to-know basis. Once the course is finished the course files are removed from the cloud storage and historic records are kept for seven years on an external hard drive. You are entitled to ask for your details to be deleted or amended. We will be happy to do so providing there is no overriding legal reason not to do so. We retain your email address within our library system so that you may use our library, and we send newsletters regarding our courses and publications from time to time. You will have been asked to confirm your separate agreement for each of these areas within the Application Form for the course you applied for. Under no circumstances will your data ever be passed to a third party without your permission or sold. Please also see Our Privacy Charter.

04 Cancellations

Should the course not run (which is unlikely), you will be first offered a place on an alternative course, and if that does not suit you your payment will be returned in full within 30 days. Please note that the management reserves the right to modify the dates and times of the course to suit the needs of the students who wish to attend the course.
Under the Consumer Contracts Regulations 2014, our courses come under the section regarding service. You have the right to cancel up to 14 days from entering into a service contract. If your course starts within the 14 day period or starts straightaway you’ll still have the right to cancel, but you must pay for the value of the service (course) that is provided up to the point you cancel. The right to cancel can be lost during the cancellation period if the service is provided in full before the 14 days elapses.

If you need to cancel we will refund 80% of the course fee up to 6 weeks before the course. Cancellations within 6 weeks before the course start date will not be refunded. 

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